Privacy Policy

Racey Estates take your privacy very seriously. We respect your privacy and want you to understand how we use the personal information that we hold about you. We ask that you read this privacy policy carefully as it contains important information about what to expect when Racey Estates collects personal information about you and how Racey Estates will use your personal data. This policy applies to information we collect about visitors to our website or people who enquire about our business and properties we list and people who do business with us.

Key Terms

It would be helpful to start by explaining some key terms used in this policy:

Definitions and Interpretation 

 Meanings of phrases within this document: 

Your Acceptance

By using this website, you consent to the collection and use of information by Racey Estates in accordance with our privacy policy. If you do not agree to this policy, please do not continue to use our site. You have the right to withdraw your consent to us using your data and to request that we delete it. To do this, please contact us.

1. The information we collect about you

When you do business with us, we collect the following personal information from you:

• your name
•  your contact details, including: email address, telephone number, and postal address(es) associated with your account;
•  details of the services received or to be received from us;

We may also collect some or all the following information, as relevant to the provision of the services that you receive from us:

• Employment details including job title, wages, start date, contract type
• Date of birth
• Next of kin/Emergency contact details, such as name, email, phone number, address and relationship to you
• Previous address history
• Previous/current landlord contact details, including name, email, phone number
• Information about your current Tenancy Agreement
• payment information, including: bank account details, credit card number and expiry date, proof of funds;
• information relating to the ownership of the property;
• information relating to the layout of your property (floor plans and photos);
• information about the appliances and devices in your property and their warranties;
• information about the access to the property (keys, codes etc.);
• records of your discussions with our employees, whether oral or written (including through our social media platforms), including: comments and opinions that you may share about the provision of the services, complaints you may make or questions you may ask. Telephone conversations may be recorded for training purposes, and to allow us to improve our services.

You are not obliged to provide to us any of the above personal information; however, we may not be able to provide you with all our services if the necessary information is not received.

2. How long and why we will use your personal information

Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us. 

We gather this information to allow us to send or reply to your email, call you regarding a property, process your registration, process any requests you may make (including to take payment), provide the services requested, plus any others we think may interest you provide details on the properties requested, plus any others we think may interest you,

and maintain your account. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account, and to communicate with you on any matter relating to the conduct of your account and the provision of the services.

We will also use your information to respond to your questions and complaints, and to investigate and respond to any misuse or abuse of your account (including fraud).

If you agree, we may also contact you about other products and services we think may be of interest to you,
based on our review of your information.

From time to time we may use information about how you use our products and services, and/or provide it to our customer service agencies, for research and analysis purposes so that we can monitor and improve the services that we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on the services you receive or used to receive from us.

We may also use aggregate information and statistics for the purposes of monitoring the use of our services and our website usage, in order to help us understand how they are used and to develop and improve them, and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

The table below explains what we use (process) your personal information for and our reasons for doing so:

We will delete your personal information once your request has been met or the service has been provided, except where:

• You were interested in details of properties we are offering, when we will continue to hold your information in order to send you information on other properties that may interest you;
• You become a client or a buyer of a property;
• You require us to retain it for longer;
• We are required to retain it for longer for other legal reasons. 

You have the right to withdraw your consent to us using your data and to request that we delete it. We will not share any of your data with any third parties for any purposes. 

3. Who We Share Your Personal Information With

In addition to those mentioned above, we may share personal information with the following:

• third party installers, contractors, engineers and delivery companies, to enable them to provide their services to you in respect of our products;
• other providers of services to us, including companies that: provide IT support, process payments; analyse data; provide financial or legal advice; send communications to customers; engage in market research;
• regulators, local government councils, other government bodies, or law enforcement, where we are required to do so;
• tenancy deposit administrators (such as DPS);
• our present and future contact details to utility suppliers, local authorities and credit or reference providers, including for the purposes of debt recovery.

4. Marketing

Racey Estates may also wish to provide you with information (via email, text, push notification, mail or telephone) about any other service or products we think may be of interest to you. We have a legitimate interest in processing your personal information for promotional purposes. If you would rather not receive this information, please send an email message to info@raceyestates.co.uk or contact our team. However, where consent is needed, we will ask for this consent separately and clearly. You have the right to opt out of receiving promotional communications at any time by contacting us.

5. External links

This website may contain links to third party sites that we have no control over, if you visit those sites you should check you are happy with their own privacy policies and terms of use before providing any personal information. In addition, if you linked to our website from a third party, we cannot be responsible for the privacy policies and practices of that third party site.

6. Our Use of Cookies and Other Information-Gathering Technologies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information; we use cookies and other similar technologies in relation to our website. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.
However, in a few cases some of our website features may not function if you remove cookies from your browser.

7. How We Protect Your Information

Information may be held at our offices, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

8. Changes to our Policies

We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes. 

9. Access to Your Information and Updating and Correcting Your Information

You have a right to update, correct the information you provided to us or ask for a copy of any personal information we hold on you. Please contact us to make a request by email info@raceyestates.co.uk.  

10. Your Rights Regarding Your Information

Including as stated above, you have the following rights with regard to your personal information:

• the right to access your personal information that we hold;
• the right to be informed how your personal information is used;
• the right to require us to restrict processing of your personal information—in certain circumstances, eg if you contest the accuracy of the data;
• the right to request corrections to inaccuracies in your personal information that we hold;
• the right to request that we cease to hold certain of your personal information, understanding that this may cause the functionality of our products may be reduced, or to not be usable at all;
• the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you;
• the right to opt out of receiving direct marketing messages.

To exercise any of the above rights, please contact us at info@raceyestates.co.uk. You also have the right to contact the UK Information Commissioner’s Office you are unhappy with how we are using your personal information, though we encourage you to contact us first, where we will do our best to address your concerns. The Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

11. Complaints about our handling of your data or our service

We welcome your views about our service, website and our privacy policy. If you would like to contact us with any queries, comments or complaints, please contact us by email: info@raceyestates.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office. For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.

12. Service Notifications

Some of our apps may send service notifications directly to your electronic device (through the relevant app, by email and/or by text, in accordance with your preferences) when we have something important or of interest to share with you, or where you have asked to be notified of events relating to the operation of the system at your property. At any time you can turn off service notifications through the relevant app, through your online account or via the system settings of your electronic device.

13. Sale of Business

If Racey Estates is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.